Agenda – 22-23 April 2010

Thursday 22 April
18:30 Pre-dinner drinks – Cocktail Bar
19:15 Welcome Clive WallerChairman The Prior
Brian Tora on behalf of Sudbury Newstalk
19:30 Dinner – The Prior Suite
After Dinner Speaker – Brian Tora, Brian Tora Partnership
“How the attitude to the customer has changed.”
Friday 23 April
08:45 Welcome - Clive WallerBridgeman/Selwin
08:50 Justin Modray, Candid Money
“Why customers continue to get a raw deal.”
09:20 Discussion
09:50 Lucian Camp, Tangible
What would a really consumer-centric investment industry look like?
10:20 Discussion
10:50 Tea/Coffee – Bridgeman/Selwin Morning Break Suite
11:10 Dominic Lindley, Which?
Consumers' attitudes to financial decision making and advice.
11:40 Discussion
12:10 John Husselbee, Chief Executive, North
The need for alignment of interests between clients and their fund managers.
12:40 Discussion
13.10 Lunch – The Grill Room
14:00 Panel discussion: “Why should the customer trust the investment industry?”
Panellists: Lucian Camp, Dominic Lindley, Justin Modray, Rebecca Murphy, North and Geoff Towers
14:45 Close – Clive Waller
Tea/Coffee – Bridgeman/Selwin